Return Policy

At 5stardeal.com, a purchase is never final. You can return any purchase within 14 days for any reason. No returns will be accepted after 14 days. We must receive your return within 14 days after the date you received your items.

There are a few exceptions to the return policy:

1) No customized poker chips can be returned.

2) If wrapped poker chips are opened, they can be returned, but a 25% restocking fee will be charged.

3) If any other poker chips are returned, there will be a 15% restocking fee.

4) All items returned will be subject to a 15% restocking fee. Items that are returned and no replacement is needed, the shipping will not be refunded.

5) If you wish to exchange an item in general that is not damaged or was not incorrectly shipped, then your item will be exchanged but shipping charges and a 15% restocking fee may apply.

6) NO opened DVD's or open KEM cards can be returned. There are no exceptions. If you do return them, and they are opened, you will not be refunded. We can not resell opened DVD's, or KEM cards.

To initiate a return:

1) Log into your account on the www.5stardeal.com website by going to www.5stardeal.com and clicking MY ACCOUNT. Enter your login id and password. If you know the order number you would like to return, skip to step 3.

2) Click CHECK YOUR ORDERS ONLINE. Select the order number you would like to return. Click the MY ACCOUNT button after you have found the order number.

3) Click PRODUCT RETURNS from the categories in MY ACCOUNT. Follow the steps to create a return authorization document. Please include this document with your return. Without this paperwork in your return package, your return cannot be processed.

If you want a replacement for a damaged item or wrong item shipped, please let us know. We will send a replacement.

If you want a refund and do not want a replacement, please inform us if this also.

Your full purchase price will be refunded to you upon the return of the product. The product must be in new condition and in the original packaging to receive consideration for a refund. There are a few exceptions as seen above. (less Shipping and Handling). Your credit will be issued in the same manner payment was made to 5stardeal.com. PLEASE ALLOW 2 WEEKS for credits to be issued.

When returning the product, please use a trackable package delivery. i.e. UPS GROUND or USPS PRIORITY with delivery confirmation. Your refund for return shipping (if applicable) will not exceed the UPS published rate for weight shipped.

We want your shopping experience to be a pleasant one and if there is an occasion you need to return an item we have a no questions asked policy.