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Frequently Asked Questions
Customer Service
* If you have placed an order online, you can
check the status of the order in the
My Account
area.
1.
How fast will my package be shipped?
2.
What are my Shipping options and how is it calculated?
3.
What are my payment options?
4.
Can I have my Package Delivered Tomorrow?
5.
Does 5stardeal.com charge sales tax?
6.
Do you accept INTERNATIONAL ORDERS?
7.
Quality Standards
8.
Can I add my initials to Poker Chips?
9.
How do I Return a Product?
10.
Do you ever restock items that are sold out?
11.
Why are S & H Charges handled differently for Auctions?
12.
Are credit card transactions on 5stardeal.com safe?
13.
What is your warranty policy?
14.
Why would an item be out of stock when it still appears on your site?
15.
Why would my card be declined if there are sufficient funds in my account?
16.
Does 5stardeal.com have a price guarantee?
17.
Where can I find the customer sign-up page?
18.
Can I cancel my order
19.
Can I send this item to another address?
20.
Do I have to send it to the billing address that is registered to my Credit Card?
21.
New Product Engineering
22.
What happens if I do not get an answer to my email
23.
Can I change my order
24.
Can I add something to my order
25.
How long do we hold checks
26.
What process is used to refurbish skill slot machines?
27.
Can I ship my item somewhere else?
28.
How many die changes am I allowed for hotstamping?
29.
How long does postal mail shipping take?
30.
What is a Refurbished or Reconditioned Product?
31.
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